Privacy Policy

1. Introduction

CRD AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered missed-call text-back platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Business information (business name, address, industry)
• Payment information (processed securely through our payment provider)
• Communication preferences and custom message templates

2.2 Information Collected Automatically

• Call logs and missed call data
• SMS message content and delivery status
• Device and browser information
• Usage data and analytics
• IP addresses and location data

2.3 Information from Third Parties

• Telecommunications providers
• Integration partners and CRM systems
• Marketing and analytics providers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process missed calls and send automated SMS responses
• Analyze usage patterns and optimize performance
• Communicate with you about your account and services
• Process payments and prevent fraud
• Comply with legal obligations
• Develop new features and services

4. SMS Communications

By using our services, you acknowledge that we will send SMS messages on your behalf to your customers who call your business. These messages are sent only to phone numbers that have called your business line.

Important: By submitting your information, you agree to receive SMS communications from CRD AI. Message and data rates may apply. Reply STOP to opt out.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our platform (SMS gateways, cloud hosting, payment processors)
• Business Partners: Integration partners you choose to connect with
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability
• Withdraw consent

To exercise these rights, please contact us at info@crdai.co.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: